Dealing with angry parents can be challenging for even the most experienced teachers, but it is a common part of the job. However, by using effective communication strategies, teachers can work with these parents to improve the student's learning experience.

​

• Prepare for the meeting: Gather relevant documentation and have a plan in place for addressing the issue at hand. Keep in mind that the child may not have shared all the details with their parents.

​

• Listen actively: Allow the parent to express their concerns and feelings, take notes, and avoid interruptions. Try not to take the accusations personally and understand that the parent's anger may stem from other sources.

​

• Use a "criticism sandwich": If you need to share negative information, surround it with positive comments and examples of the student's strengths and achievements.

​

• Avoid angry discussions: Do not engage in discussions when you are feeling angry, as this will not lead to a productive outcome.

​

• Develop a plan: Work with the parent to create a plan to address the issue and ask for their input on previous attempts to resolve the situation.

​

• Involve a third party: If necessary, involve a school administrator or counselor to help mediate the discussion.

​

• Show appreciation: Remember that the parent's anger stems from their concern for their child and appreciation for their involvement in the child's education.

​

• Follow up: Schedule a follow-up meeting to review the progress and ensure the situation has improved.

​

Here are some resources for dealing with angry parents in middle and high school:

​

1. Association of California School Administrators: https://content.acsa.org/dealing-with-angry-parents-or-community-members/

2. Education World: "How to Handle Angry Parents-  https://www.educationworld.com/a_admin/admin/admin474.shtml#communities

3. MiddleWeb: "Calming the Waters When Parents Are Angry": https://www.middleweb.com/41479/calming-the-waters-when-parents-are-angry/